Understanding and Managing Organizational Behavior or 101 Creative Problem Solving Techniques

Understanding and Managing Organizational Behavior

Author: Jennifer Georg

This book makes an authoritative and practical introduction to organizational behavior. It contains leading-edge coverage of topics and issues combined with a wealth of learning tools that help readers experience Organizational Behavior and guide them to becoming better managers.

Chapter topics discuss individual differences: personality, ability, and job performance; work values, attitudes, moods, and emotions; perception, attribution, and the management of diversity; learning and creativity at work; pay, careers, and changing employment relationships; managing stress and work-life linkages; leadership; power, politics, conflict, and negotiation; communication flows and information technology; organizational culture and ethical behavior; and organizational change and development .

For business professionals preparing for a career in management.

Booknews

A colorful introductory textbook on organizational behavior that integrates concepts, theories, and research findings to examine individuals in organizations, groups and organizational processes, and intergroup relations and the organizational context. Case studies illuminate concepts and provide managerial implications. There is a diversity of heuristic features, some integrated into the text and some at the end of each chapter or part. An extensive teaching package is available. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents:

	Preface	xix
Chapter 1	Organizational Behavior and Management	2
	What Is Organizational Behavior?	5
	Organizational Behavior and Management	10
	Challenges for Organizational Behavior and Management	16
Challenge 1	Using New Information Technology to Enhance Creativity and Organizational Learning	17
Challenge 2	Managing Human Resources to Increase Competitive Advantage	18
Challenge 3	Developing Organizational Ethics and Well-Being	23
Challenge 4	Managing a Diverse Workforce	25
Challenge 5	Managing the Global Environment	28
Part 1	Individuals in Organizations	40
Chapter 2	Individual Differences: Personality and Ability	40
	The Nature of Personality	42
	The Big Five Model of Personality	46
	Other Organizationally Relevant Personality Traits	53
	The Nature of Ability	59
	The Management of Ability in Organizations	63
Chapter 3	The Experience of Work: Values, Attitudes, and Moods	71
	Work Values, Attitudes, and Moods	73
	Job Satisfaction	81
	Theories of Job Satisfaction	85
	Potential Consequences of Job Satisfaction	91
	Organizational Commitment	97
Chapter 4	Perception, Attribution, and the Management of Diversity	105
	The Nature of Perception	108
	Characteristics of the Perceiver	111
	Characteristics of the Target and Situation	115
	Biases and Problems in Person Perception	122
	Attribution Theory	130
	Effectively Managing a Diverse Workforce	133
Chapter 5	Learning in Organizations	146
	The Nature of Learning	149
	Operant Conditioning: Increasing the Probability of Desired Behaviors	149
	Operant Conditioning: Reducing the Probability of Undesired Behaviors	157
	Operant Conditioning in Practice: Organizational Behavior Modification	161
	Social Learning Theory	164
	The Learning Organization	171
Chapter 6	The Nature of Work Motivation	179
	What Is Work Motivation?	181
	Why People Do What They Do: Theories of Work Motivation	186
	Need Theory	189
	Expectancy Theory	193
	Equity Theory	199
	Procedural Justice Theory	201
Chapter 7	Motivation Tools I: Job Design and Goal Setting	210
	Job Design: Early Approaches	213
	Job Design: The Job Characteristics Model	218
	Job Design: The Social Information Processing Model	229
	Job Design Models Summarized	232
	Goal Setting	234
	Goal Setting and Job Design as Motivation Tools	239
Chapter 8	Motivation Tools II: Performance Appraisal, Pay, and Careers	245
	The Role of Performance Appraisal in Motivation	248
	Pay as a Motivation Tool	258
	Motivation Through Career Opportunities	265
	Contemporary Career Challenges	270
Chapter 9	Stress and Work-Life Linkages	281
	The Nature of Stress	284
	Sources of Stress	292
	Coping with Stress	300
Part 2	Groups and Organizational Processes	320
Chapter 10	The Nature of Work Groups and Teams	320
	Introduction to Groups	323
	Characteristics of Work Groups	328
	How Groups Control Their Members: Roles and Rules	334
	How Groups Control Their Members: Group Norms	337
	Socialization: How Group Members Learn Roles, Rules, and Norms	344
Chapter 11	Effective Work Groups and Teams	355
	Process Losses, Process Gains, and Group Effectiveness	357
	Social Loafing: A Problem in Group Motivation and Performance	362
	Group Tasks and Group Performance: Thompson's Model of Task Interdependence	365
	Group Cohesiveness and Group Performance	370
	Important Organizational Groups	374
Chapter 12	Leadership	387
	Introduction to Leadership	390
	Early Approaches to Leadership	391
	Fiedler's Contingency Theory of Leadership	398
	Contemporary Perspectives on Leadership	403
	Does Leadership Always Matter in Organizations?	412
	New Topics in Leadership Research	415
	Recap of Leadership Approaches	421
Chapter 13	Communication	428
	What Is Communication?	431
	The Functions of Communication	433
	The Communication Process	436
	Selecting an Appropriate Communication Medium: Information Richness and New Information Technologies	445
	Communication Networks in Organizations	455
Chapter 14	Decision Making	464
	Types of Decisions	466
	The Decision-Making Process	469
	Sources of Error in Decision Making	473
	Group Decision Making	479
	Group Decision-Making Techniques	485
	Creativity	489
Part 3	Intergroup Relations and the Organizational Context	505
Chapter 15	Organizational Structure and Culture	505
	Organizational Structure, Culture, and Design	508
	Differentiation: Grouping Organizational Activities	509
	Integration: Mechanisms for Increasing Coordination	519
	What Is Organizational Culture?	530
Chapter 16	Determinants of Organization Structure and Culture	544
	The Organization's Environment	546
	The Organization's Technology and Tasks	554
	The Organization's Strategy	562
Chapter 17	Managing Global Organizations	576
	Developing Global Understanding	578
	Managing the Global Environment	586
	Global Strategy and Structure	591
	Managing Global Human Resources	601
Chapter 18	Power, Politics, and Conflict	612
	The Nature of Power and Politics	614
	Sources of Individual Power	616
	Sources of Functional and Divisional Power	620
	Organizational Politics: The Use of Power	623
	What Is Organizational Conflict?	626
	Pondy's Model of Organizational Conflict	630
	Conflict Management Techniques	633
Chapter 19	Organizational Change and Development	643
	Forces for and Resistance to Organizational Change	645
	Organization-Level Resistance to Change	649
	Evolutionary and Revolutionary Change in Organizations	653
	Managing Change: Action Research	661
	Organizational Development	666
	Appendix	679
	References	689
	Photo Credits	716
	Name Index	717
	Company Index	718
	Subject Index	720

Look this: Energy Environment and Climate Change or Leading and Managing Occupational Therapy Services an Evidence Based Approach

101 Creative Problem Solving Techniques: The Handbook of New Ideas for Business

Author: James M Higgins

The author presents 101 techniques to stimulate creativity and innovation in individuals and groups.